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Buyer's Protection

Buyer Protection

Buyer Protection Peeksify® is the way we can guarantee that every transaction within our platform is completely secure. Buyer Protection Peeksify® consists of 5 parts: 

  1. Protection of Privacy

Pay online safely without risk of your bank information being exposed. Your banking information is protected at all times within the strictest encrypted and secure online payment on standard servers. For your safety, Peeksify® has made alliances with the best providers of online payment systems. Whether you pay through the platform Peeksify®, Paypal® or carry out your payments via electronic transfer or bank deposit, rest assured your information is never displayed or stored in our system, this means that anyone within of Peeksify® you may ask you for information about your payment accounts. In the event that any person or company you request information about your accounts via telephone, email or any other means of communication, it is important that you contact our customer service staff mail fraud-alert@peeksify.com including the following information:

  • Your registered email within Peeksify.com;
  • The order number (if there is one);
  • The means by which you were asked for this information;
  • Any other information that you consider important to mention.

Our team is there to answer your questions, questions and concerns 24 hours a day, 365 days a year. 

  1. Protection Payment (PaymentProtection)

Your payment is released to the seller only after you confirm the satisfactory receipt of your purchase *. You can follow the status of your order at any time. Please requires your vendor tracking number for each of your orders, please send an email to orders@peeksify.com requesting your tracking number. In exceptional cases, sending the tracking number may take up to 5 business days, depending on inability periods in the country of origin of each of the providers within our platform.

  1. Protection of delivery (DeliveryProtection)

If you do not receive your purchase within the estimated delivery time ** (60 days maximum), you will be offered a full refund. Full refunds will not be available if the product failed due to factors at your own risk, or outside buyer and seller exceptional circumstances: eg. Reject the declaration of customs or natural disasters. 

  1. Authenticity Guaranteed (GuaranteedAuthenticity)

Sellers participating in our Guaranteed Authenticity program ensure that certain types of products are authentic. If the buyer proves that the product sold is false, the seller will compensate the buyer by paying the total amount paid for the product (not including shipping costs). Peeksify® also perform a 100% refund to the buyer, this means that under such cases, the buyer will receive a full refund for the amount of 200%. So insurance is purchased at Peeksify®. 

  1. Protection Refund (RefundProtection)

Peeksify ® has a comprehensive dispute process that protects you when you're not satisfied with a transaction, giving you the opportunity to receive a refund. * **

 * Note: If you do not click "confirm receipt of order" in My Account Peeksify ® confirmation within stipulated within our platform, Peeksify ® will automatically consider the order has been satisfactory and will finalize the process.

** In exceptional circumstances beyond the control of Peeksify ®, we reserve the right to ask you to wait for longer appears as the estimated time of your order delivery.

*** See the applicable terms and conditions.

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